Terms & Conditions

Rajah Travel Corporation owns and operates Rajah Souvenir Shop in this website. Ordering and purchasing of products through this website is subject to its terms and conditions. By using the services of this website, you agree to the Terms and Conditions, which may be updated from time to time.

  1. Product Information
    Rajah Souvenir Shop provides the most accurate information of the products. The website does not intend to misrepresent any qualities of the item that may be deemed misleading by the customer.

  2. Privacy Policy
    All personal information acquired from the customers through the Rajah Souvenir Shop will be used for official business use only and will be kept strictly confidential. By giving your contact details, you also agree to automatically receive periodical updates from Rajah Travel Corporation. You may also opt to turn off notifications.

  3. Terms of Sale
    1. Ordering. An acknowledgement email from Rajah Souvenir Shop will be received after placing an order.
    2. Pricing and Availability. All orders received will be subject to availability and confirmation of Rajah Souvenir Shop. All published prices may be subject to change. The Rajah Souvenir Shop will advise the customer immediately should there be any changes before accepting and confirming the order.

      An order confirmation email will be sent by Rajah Souvenir Shop.

    3. Payment. The Rajah Souvenir Shop accepts BancNet, credit card, cash bank deposit and Payment Counter only. To ensure the safety of your bank details, we employ security protocols to protect our database from unauthorized access which include data encryption and firewalls that comply with industry standards.
    4. Delivery. Delivery takes an average of 2-3 working days excluding weekend and holidays and may vary according to the product availability. Official notice will be sent via email. See Delivery Information for more details.

  4. Cancellation
    We allow order cancellations due to product misrepresentation, errors in pricing and other valid reasons within 24 hours after the submission of order. Kindly wait for the order cancellation confirmation thru email. The refund will be processed 15 days after the approval of the cancellation notice. Customers may also opt to exchange the order to the other existing products in the Rajah Souvenir Shop. See return and exchange procedure.

    Rajah Souvenir Shop reserves the right to not allow cancellations for reasons such as short notice cancellation, customer’s change of mind, etc.

  5. Return and Exchange Policy
    Refer to the Return and Exchange Policy

  6. Complains and Feedback
    Rajah Souvenir Shop wishes to serve you better. For complaints, questions, suggestions and feedback, email at events@rajahtravel.com.

  7. Indemnification
    Customers and users of the Rajah Souvenir Shop agree to indemnify the Rajah Travel Corporation from liability for any damage that may be encountered when using the site.

  8. General
    The Rajah Travel Corporation reserves the right to change the Rajah Souvenir Shop’s Terms and Conditions at any given time without prior notice.

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